Empower Your Business with Smart ERP Solutions

Prerequisite

Check if you have a complete backup. If you make a backup using the recommended process, you will have all things required to try a restore.

Whatever the source of your backup, you must check that you have:

- A MySQL dump file of your database. This dump file must be created using the mysqldump command. If your backup was done with phpMyAdmin or any other tool that does not use the mysqldump tool, the integrity of the backup is not guaranteed and we seriously recommend you not to try to restore from such files, but to make another backup (See the FAQ relating to backup for this).

Check if the last line of your file starts with "-- Dump completed". This is to be sure that your backup with mysqldump was not interrupted during backup and that your backup file is valid and complete.

- An archive file of the documents directory. This archive file (zip, tar, or any archive format) must contain the directory documents and all its subdirectories and files of the original Brandnube used as the backup source.

This FAQ should be useless for most people, as the Brandnube service already includes daily backups, irrespective of which plan you have chosen (Basic or Premium). Restoring a backup can also be done by the Brandnube team according to the conditions defined into our terms and conditions of service. However, we provide this tutorial for people who really need to make their own backup.

• Login/password of Brandnube ERP & CRM: This is the account used to use Brandnube ERP & CRM software.
• Login/password of Brandnube dashboard: This is the account used to access your Brandnube control panel with status of your instance and your customer profile.
• Login/password of the Sftp service: This is required only for experienced users who want to download/submit or edit Brandnube program files with a Sftp client.
• Login/password of the MariaDB database: This is required only for experienced users who want to read/edit the mysql database with external tools.

You already have an instance of Brandnube ERP CRM running in production and you want to test new settings or the functioning of an external module.

Brandnube is an open hosting solution. This means that, you can view, modify and download the program and data files. One of the interfaces that can keep control of your data is Secure FTP (SFTP). SFTP is a convenient and secure means of accessing the source code of your instance. WinSCP and FileZilla are very common SFTP clients for Windows. However, any SFTP client is a good choice. This page describes how to setup your SFTP client.

Brandnube is an Open hosting solution. This means, you can view, modify and download program and data files. One of the interfaces to keep control on your data is by using a MySQL or MariaDB client. MySQL or MariaDB is the database used to store your data. So, you can use any MySQL-compatible client to read data directly from your database. This page describes how to setup your MySQL or MariaDB client.

Because Brandnube is an open system, you are free to edit or extend your instance any way you want. Adding external modules (like add-ons found on www.brandnube.com) may be a good way to enhance Brandnube with features that are not provided by default. This page explains how you can proceed.

On Brandnube, all access is done via HTTPS. If you enter an URL with http:// instead of https://, you will be automatically redirected to the secure https:// link.

There is no separate configuration required, as this is available for all instances by default. You don't have to buy any SSL certificate, as an SSL certificate for your domain is provided by default for all instances.

This FAQ provides details about how to change or add a VAT rate for a specific country, on any software hosted by Brandnube. All Open Source software hosted by Brandnube which manage VAT details are covered here.

Check the instructions that match your software version.
The first step is to add the new VAT rate for your country.

- Login to your Brandnube instance as an admin user.

- Navigate to the menu Home - Setup - Dictionary - VAT rates or Sales Taxes

- On the first line, choose your Country (first field), enter the new VAT Rate (second field), then a Note (last field, for example "New VAT rate for year 2020") and click on Add.

Brandnube offers an easy way to use the Brandnube ERP & CRM suite online. Suitable for companies of any size, freelancers or foundations. The cost depends on the plan you choose.

Prices start from 14€ (around $14) / month / user. Pricing may vary on the number of users: Take a look at the following comparison.

Payments are processed automatically monthly or yearly by Credit or Debit card.

Once a paid plan and payment mode has been selected, Brandnube payments are made monthly by default. But you can request to pay yearly if and only if you subscribed to the Premium plan (see comparison of plans)

Brandnube service charges you monthly for usage of the platform. An invoice is automatically generated and can be downloaded. This page describes the process to read or download your invoices.

Closing and cancelling your subscription to Brandnube means you want to completely stop using the service. Once your account cancellation is validated, you won't be able to use the service and all your data will be destroyed.

If you plan to migrate to another service, we recommend that you complete the migration of your current instance before making the cancellation request.

• No development or integration is required, as the platform is already ready for reseller partners.
• Nothing to install, even for your customers.
• Just use your personalized URL to record new customers/instances. Create your customer instance yourself or make your URL public to have your customers create instances for themselves.
• You earn money when your customers purchase a plan on the platform.
  If you want, you can also sell your own services directly to your customers like support, custom development, addons, fixing installations etc.